Contact Us
Got a question about a casino we've covered, spotted something that needs updating, or just want to flag an issue with the site? This page explains how to reach us and what we're able to help with.
How to reach us
The quickest way to contact Non Gamstop Casinos is by email at [email protected]. Send us as much detail as you can — which page or brand your message relates to, and what you'd like us to look at — and we'll aim to get back to you within a few working days. We read every message, though during busy periods replies may take a little longer.
What we can help with
- Corrections and updates — if an offer, rating or detail on one of our casino write-ups looks out of date, tell us and we'll check it against the operator's current terms.
- General questions — about how we research and rank sites, how our comparisons work, or how a particular payment method or bonus type functions.
- Site feedback — anything that would make lettingfees.co.uk easier to use, from broken links to unclear wording.
- Press and partnership enquiries — from other publishers, operators or industry contacts.
What we can't do
We're an independent information and comparison resource, not a casino operator, so we can't process withdrawals, verify your identity documents, resolve a dispute over your balance, or access your account with any brand listed on this site. Those matters sit entirely with the casino you played at — its support team, listed on its own site, is the right first point of contact. If you're struggling to get a resolution, most Curaçao-licensed operators also list an alternative dispute contact in their terms and conditions, which is worth checking before escalating further.
Concerned about your gambling?
If you're contacting us because you're worried about your own play, or about self-exclusion more broadly, we'd point you first to our Responsible Gambling page, which covers support options and how to think about your limits. We're not a support service ourselves, so for anything urgent it's worth speaking to a dedicated gambling-harm charity or your GP rather than waiting on an email reply from us.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're trying to work out which brand suits you, our Non GamStop Casinos 2026 - Best Online Casinos UK page runs through the current line-up, how we score each one, and what to check before signing up. If you'd like to know more about who runs this site and how we approach reviews, that's covered on our About Us page, and the small print on how the site itself operates sits in our Terms and Conditions.
A quick note on what we do
Non Gamstop Casinos is a comparison site, not a casino, an affiliate call centre or a regulator. We research and rank operators based on publicly available information — licensing, game selection, payment options, bonus terms and general reputation — and we may earn a commission when readers click through to a listed brand. That commercial relationship never decides our rankings, and it has no bearing on how we handle your message if you get in touch.
Getting a useful response
- Include the name of the casino or the page your query relates to.
- Describe the issue in a few sentences rather than a single line — it helps us answer properly the first time.
- If it's a correction, tell us where you saw the discrepancy so we can check the source.
- Leave a reply email address we can actually use — we can't respond to messages sent without one.
All contact with Non Gamstop Casinos is treated as being from an adult reader aged 18 or over, in line with the age restriction that applies across gambling-related content in the UK.